Conflict and Negotiation in Healthcare Certificate

A group of medical staff in scrubs standing facing the camera.

Dates
Participants

Cost

$2,500

Format

Synchronous/Zoom classes

Location

Online

Empowering Healthcare Professionals to Navigate Complex Interpersonal Dynamics

In today’s fast-paced and high-stakes healthcare environment, effective conflict resolution and negotiation skills are essential for fostering collaboration, improving patient outcomes, and maintaining a healthy workplace culture. The Conflict and Negotiation in Healthcare Certificate is designed to equip clinicians, administrators, and healthcare leaders with the tools and strategies needed to manage conflict constructively and negotiate with confidence.

Why it Matters: Conflict is inevitable—but when managed effectively, it can lead to innovation, stronger relationships, and better care delivery. This program empowers healthcare professionals to turn conflict into opportunity and lead with empathy, clarity, and resilience.

In this series, you will gain:

  • Evidence-Based Theories and Tools
    Learn foundational and advanced concepts that help you understand, analyze, and develop your personal conflict-handling and empathic leadership style.
  • Flexible Leadership Responses
    Build the capacity to make conscious, strategic choices in conflict situations, aligning your response with your goals rather than defaulting to habitual reactions.
  • Resilience in High-Stress Moments
    Discover how to respond thoughtfully rather than react impulsively and explore what it means to “be your best when things are at their worst.”
  • Negotiation Techniques in Practice
    Explore both traditional and interest-based negotiation approaches and apply these concepts through hands-on exercises and real-world healthcare scenarios.

5 Modules (2 half days session each)

  • Module1: Conflict Styles
    November 12 - 13, 2025 (9 am - 12 pm Atlantic Time each day)
    • This module focuses on evidence-based theories and tools to help participants raise awareness and analyze their conflict handling style as a leader. Participants will identify which styles are prominent in their toolkit, how they handle stressful situations, and recognize their own strengths and areas of opportunity to grow.
  • Module 2: The Self-Management of Conflict
    January 12 - 13, 2026 (9 am - 12 pm Atlantic Time each day)
    • This module focuses on using the lens of transformative understanding of conflict. Participants will examine common human reactions to difficult communication, considering what guides their behavior when they are feeling overwhelmed. They will also develop practical strategies for responding more deliberately to the conflicts they face.
  • Module 3: Leadership & Conflict
    February 12 - 13, 2026 (9 am - 12 pm Atlantic Time each day)
    • This module focuses on developing evidence-based leadership skills needed to guide teams and individuals through conflict. It aims at equipping participants with leadership tools that are necessary to restore healthy workplaces needed for employees to thrive and provide high-quality, safe patient care.
  • Module 4: Negotiations
    March 16 - 17, 2026 (9 am - 12 pm Atlantic Time each day)
    • This module focuses on an applied approach to negotiation with participants actively engaging in simulations. Participants will explore both traditional and interest-based negotiation techniques and practice these concepts through practical exercises.

Instructors

Dr. Wendy Carroll is an award-winning educator and practice-oriented researcher, serving as Director of the Executive Doctorate of Business Administration (EDBA) Program and Associate Professor of Management at the Sobey School of Business, Saint Mary’s University. Her research explores workforce strategies, employee silence, and emerging HR practices, supported by SSHRC and other national funding. Recognized with multiple student- and peer-driven teaching awards, she was also honored with the Dr. Geraldine Thomas Educational Leadership Award and named one of the Top 25 HR Professionals in Canada by Canadian HR Reporter.

Debra Gilin

Dr. Gilin's training is in Industrial/Organizational Psychology focused on what fosters productive/healthy versus unproductive/unhealthy conflict in the workplace. Her research focuses on organizational conflict, negotiation, and mediation, the implications of conflict for work stress and well-being, how personality and thinking styles influence conflict handling, inter- and intra- group conflict dynamics, and organizational change interventions.

Recent projects have examined the distinct operation of cognitive perspective-taking versus empathy in conflictual interactions, how to decrease incivility among workers in high-stress work environments (i.e., nursing) over the long-term, and how disrespectful work group norms can hasten the effects of work stressors on physical and mental employee strain. Debra has a strong interest in applying basic social psychological research to real organizational problems, and enjoy teaching, learning about, and using advanced statistical methodologies such as structural equations modeling and hierarchical linear modeling.

  

Basia Solarz

Basia Solarz MAdED, PCC brings over 25 years’ experience facilitating difficult conversations in educational, workplace, and community settings. She served as the Consultant for Communication & Conflict Competence for the award-winning conflict resolution program at Nova Scotia Health, offering conflict coaching, mediation, and educational services. A Certified Transformative Mediator and Fellow of the Institute for the Study of Conflict Transformation, Basia is particularly interested in the moral-ethical dimensions of conflict as well as the intersection of adult learning and the transformative approach to working with conflict. She founded the ISCT Virtual Institute and is the convener of the TCC Lab, an exploratory project where she and her ISCT colleagues have been developing a deeper understanding of what it means to apply transformative principles and premises to the practice of conflict coaching. Her publications have appeared in journals such as Conflict Resolution Quarterly and in books such as Transforming Conflict From the Inside Out. Basia is the founder and president of Braver Path Coaching, Consulting and Facilitation. 

Diane's professional journey started in the telecommunications sector, where she ascended from entry-level positions to manage transformative initiatives across Canada and the United States. A pivotal moment in her career occurred when she pursued her lifelong passion for education, achieving a BSc at Mount Saint Vincent University, followed by an MSc and PhD at Saint Mary’s University. After graduating in 2019, Diane resumed her consulting work by collaborating with both private and public organizations to advance workplace health.

Diane consults on a diverse range of activities, including training, personnel selection, leadership development, conflict management, and organizational design. Her specialization lies in guiding groups to effectively navigate and manage seemingly intractable conflicts. Diane brings a wealth of experience and expertise to her work, contributing to positive transformations within organizations and promoting a healthier and more productive workplace environment.

Brennan Dempsey

Brennan is a researcher, writer, and editor with a perspective on work conflict gleaned from a combination of academic training and invaluable experience at low levels of large institutions. Brennan obtained both a B.A. and a M.A. in history from Dalhousie University, studies that enhanced his skills in critical thinking, communication, cultural awareness, and empathy, and helped him develop a nuanced understanding of causality.

Brennan has edited everything from technical documents to works of fiction, and his academic writing has won several awards. He has read extensively on the subjects of conflict and leadership, and provides Healthier Organizations clients written summaries of many key books in this body of literature. He also has experience teaching at secondary and post-secondary institutions, and is skilled in sharing information and ideas with a broad audience. He is currently undergoing training in Acceptance and Commitment Therapy techniques, a method that can help people manage negative emotions and work experiences.

Questions?

Please contact us at epd@smu.ca if you have any questions.  Our team is here to help!

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